Customer Service is our #1 Priority. Shipments are carefully counted, double-checked, and inspected prior to leaving our facility. We wrap pallets in heavy, opaque plastic shrink wrap or the original factory wrappers to protect the product during transport and from the elements.

The receiving instructions are provided for your protection. Occurences of damage and lost material during shipment are rare. However, in the unlikely event that something does happen, following these guidelines will ensure that you, the consignee, will receive replacement material as quickly as possible. If you accept the shipment from the transportation company in damaged condition or short of what is enumerated on the driver’s paperwork without proper notation on the shipper’s documentation, you accept all liability. 

INSPECT. Check for damages and take pictures of any damage or quantitity discrepancies while pallets are still on the carrier’s trailer.

VERIFY. Check the receipt of total carton/pallet counts on the driver’s paperwork to ensure they match what is being delivered. Units may be banded and stacked together, so be sure to verify all of the product quantities by comparing the paperwork with the actual unit counts. Confirm counts before signing the driver’s paperwork. 

DOCUMENT. Have the delivery driver notate shortages, overages, or damages on their paperwork if the shipment is not delivered in good order and/or in accordance with the carton/unit quantity shown on the packing slip. Uncover the carton(s)/pallet(s) to confirm there are no discrepancies or damages. 

OFFLOAD. Make sure you are ready to receive shipment with a forklift onsite before the product is delivered (note: having a forklift is essential; a pallet jack and lift gate are not capable of moving and offloading the shipment). Third party carriers allow 30 minutes for off-loading from their trailers. Delaying the driver will incur detention fees that are charged back to the consignee.

STORE. Properly store the materials if they are not going to be installed immediately. Leaving materials partially uncovered in an exposed yard will weather the product and may cause damage. Improper storage may void the warranty and costs for the replacement of any affected materials will be at the consignee’s expense. If gate panels  are included in a shipment, immediately remove them from the carton/pallet and stand them upright